Shipping Policy

SHIPPING POLICY

At Rufmek, we aim to provide clear shipping information for every order. This Shipping Policy explains order processing times, estimated delivery periods, shipping charges, tracking information, and how delivery-related issues are handled.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day. During periods of increased order volume, processing may occasionally take longer. If a significant issue affects processing, we may contact you using the email address provided at checkout.

Shipping Time and Estimated Delivery

After an order has been processed and dispatched, estimated delivery generally takes 10–20 business days.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on destination, carrier operations, customs procedures, local delivery conditions, weather, and other circumstances outside our reasonable control.

The estimated timeframe consists of order processing of 1–3 business days and estimated shipping of 10–20 business days after dispatch.

Shipping Charges

Our standard shipping fee is USD $5.99 per order. The applicable shipping charge will be displayed during checkout before payment is completed. Where a different rate or promotional shipping offer applies, the amount displayed at checkout takes precedence.

Shipping Availability

Rufmek may accept orders for delivery to destinations supported and shown during checkout. Availability may vary depending on destination, product availability, carrier coverage, and fulfillment considerations. If an address cannot be serviced, you may be unable to complete checkout for that destination.

Order Fulfillment

Orders may be fulfilled from available facilities, warehouses, or fulfillment partners depending on product availability and delivery destination. As a result, the shipping origin shown on a parcel may differ from our registered business address.

Our registered address is the company address and should not automatically be treated as a product return address. Contact customer service and review our Return & Refund Policy before returning merchandise.

Tracking Your Order

Once your order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address associated with your order. It will normally include a tracking number or other available tracking information.

Please allow approximately 24–48 hours after shipment for tracking information to begin updating, as carriers may require additional time to scan a parcel into their network.

Tracking Has Not Updated

Temporary gaps in tracking activity can occur while a shipment is moving between carrier facilities, during international transportation, or while being transferred to a local delivery provider. A temporary lack of updates does not necessarily mean the package has stopped moving.

If tracking has shown no meaningful update for more than 7 business days, contact service@rufmek.com with your order number and order email.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages. Packages may arrive on different dates, and separate tracking information may be provided for each shipment.

Receiving one package does not necessarily mean the remainder of the order is missing. If all available shipments have been marked as delivered and you believe an item is missing, contact customer service.

Changing Shipping Information

If you entered an incorrect shipping address or need another order-related change, contact us as soon as possible. Provide your order number, order email, current information, and complete corrected information.

We will make reasonable efforts to accommodate a request if fulfillment has not begun. Once an order has entered processing or has shipped, we cannot guarantee that the address or other order information can be changed. Customers are responsible for reviewing shipping information before submitting an order.

Delivery Attempts and Returned Packages

If a carrier cannot complete delivery, it may make another attempt, leave delivery instructions, hold the package for collection, or return it according to its procedures. Customers should monitor tracking and respond promptly to carrier instructions.

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect it where required, contact customer service. Any applicable reshipping or refund arrangements will be handled according to the circumstances and applicable store policies.

Lost Packages

If tracking indicates that a package may have been lost in transit, contact service@rufmek.com. We may review shipment information and, where appropriate, work with the carrier or logistics provider to investigate.

If the carrier confirms that a shipment was lost, we will review the circumstances and provide an appropriate resolution in accordance with our store policies.

Package Marked Delivered but Not Received

If tracking shows delivery but you cannot locate the package, check around the delivery location and safe delivery areas, ask household members or neighbors where appropriate, review any delivery notice or proof of delivery, and contact the local carrier using your tracking number.

If you are still unable to locate the package, contact service@rufmek.com with your order details so we can review available shipping information.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by authorities in the destination country or region. Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the recipient’s responsibility.

Customs processing may also affect estimated delivery times.

Shipping Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including customs inspections or clearance delays, carrier disruptions, severe weather, transportation interruptions, public holidays, high-volume shipping periods, incorrect or incomplete delivery information, and other unforeseen logistics events.

We will provide reasonable assistance where possible. Estimated shipping times should not be interpreted as guaranteed delivery dates.

Need Help With Your Shipment?

For questions about shipping, tracking, delivery, or an existing order, please contact our customer service team.

Customer Service Email: service@rufmek.com

Phone / SMS: +1 8542028711

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

We aim to respond to customer service emails within 24–48 hours on business days.

Website: https://rufmek.com

Your cart is empty

Cart • 0 items