Terms of Service

TERMS OF SERVICE

Overview

Welcome to Rufmek. These Terms of Service govern your access to and use of rufmek.com and the products, content, features, tools, and services made available through the website (the “Site” or “Services”).

Throughout these Terms, “Rufmek,” “we,” “us,” and “our” refer to Zhengzhou Lexin Technology Co., Ltd., the operator of the Site.

Our online store uses Shopify technology to support e-commerce functionality. By visiting, browsing, purchasing from, or otherwise using the Site, you agree to these Terms and the policies referenced here, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please discontinue use of the Site.

1. Eligibility and Use of the Site

By using the Site, you represent that you have reached the age of majority in your place of residence or otherwise have the legal capacity required to enter into a binding agreement.

You may use the Site only for lawful purposes and in accordance with these Terms. Information you provide, including checkout information, should be accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.

2. Products and Product Information

Rufmek offers premium rugs and floor coverings. Product descriptions, images, available sizes, colors, materials, construction details, care instructions, and other specifications may vary by item and are provided on the relevant product page where available.

We make reasonable efforts to present product information and images accurately. Actual colors and appearance may vary due to device displays, screen settings, lighting, photography, and individual product characteristics. We do not guarantee that every color or visual detail displayed on your screen will exactly match the physical product.

Please review the product page and available size and dimension information before ordering. Product information, availability, and specifications may be updated when reasonably necessary. We may discontinue products or limit availability.

3. Orders

Submitting an order constitutes an offer to purchase the products in your order. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

Where reasonably necessary and permitted by law, we may decline, cancel, or limit an order due to product unavailability, incorrect pricing or product information, payment authorization problems, suspected fraud, unusual order activity, delivery restrictions, or other order errors.

If payment has been collected for an order that we subsequently cancel, an appropriate refund will be issued. Please review products, quantities, shipping address, contact details, and payment information before submitting your order.

4. Prices and Payment

Product prices are displayed on the Site and may change. Subject to correction of obvious errors where permitted by law, the price applicable to your purchase is generally the price displayed when the order is submitted.

Additional charges may include shipping charges, applicable taxes, customs duties, import charges, or other amounts disclosed during checkout. Available payment methods are displayed at checkout.

You agree to provide accurate and authorized payment information and confirm that you are authorized to use the payment method submitted.

5. Promotions and Discount Codes

Promotional prices and discount codes may be subject to expiration dates, product restrictions, minimum purchase requirements, geographic limitations, usage limits, or other conditions disclosed with the offer.

Unless otherwise stated, promotional offers may not be combined. Where reasonably necessary and subject to applicable law, we may modify or withdraw a promotion.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Estimated delivery after dispatch generally takes 10–20 business days. These are estimates, not guaranteed arrival dates.

Our standard shipping fee is USD $5.99 per order. The shipping charge and any applicable promotional rate displayed at checkout will take precedence.

Delivery may be affected by carrier operations, customs procedures, severe weather, transportation interruptions, public holidays, incorrect address details, and other circumstances outside our reasonable control. Customers are responsible for providing accurate and complete delivery information.

Please review our Shipping Policy for further details.

7. Returns, Refunds, and Order Issues

Returns, refunds, replacements, and order-related claims are governed by our Return & Refund Policy. Eligible standard return requests may be submitted within 14 days after delivery, subject to the conditions in that policy.

For damaged, defective, incorrect, or materially different items, please contact us within 14 days after delivery and provide the requested order information and supporting evidence.

Do not send merchandise to our registered business address unless our customer service team specifically instructs you to do so. The registered address is not automatically a merchandise return address.

8. Order Changes and Cancellations

To request an order change or cancellation, contact service@rufmek.com as soon as possible after placing the order. We will make reasonable efforts to accommodate requests before fulfillment begins, but changes and cancellations cannot be guaranteed once processing or shipment has begun.

9. Accuracy of Website Information

We make reasonable efforts to keep Site information accurate and current. Information may occasionally contain typographical errors, inaccuracies, or omissions concerning products, availability, prices, promotions, shipping charges, images, or other Site content.

Where permitted by law, we may correct errors, update information, or cancel affected orders when reasonably necessary. If payment has been collected for a cancelled order, an appropriate refund will be issued.

10. Intellectual Property

Unless otherwise indicated, Site content, including text, graphics, logos, photographs, design elements, icons, and other materials, is owned by or licensed to us or the applicable rights holder and may be protected by intellectual property laws.

You may access and use the Site for personal, non-commercial shopping purposes. Without appropriate authorization, you may not reproduce, distribute, modify, republish, commercially exploit, or misuse protected Site content. Nothing in these Terms transfers ownership of intellectual property to you.

11. Prohibited Uses

You may not use the Site for unlawful or fraudulent activities; to violate applicable laws or another person’s rights; to submit false or misleading information; to transmit malicious software; to interfere with Site security or operation; to attempt unauthorized access; to collect Site information through unauthorized automated means; or to harass, abuse, threaten, or harm others.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

12. Third-Party Tools and Services

Certain Site features may depend on third-party technology, payment services, shipping providers, analytics services, or other independently operated services. Your use of those services may also be subject to the relevant provider’s terms and policies.

13. Third-Party Links

The Site may contain links to third-party websites or services for convenience or functionality. Such links do not necessarily constitute our endorsement. We are not responsible for the content, availability, security, or privacy practices of independently operated third-party websites. Review their applicable terms and privacy policies before using them.

14. Shopify

Our online store uses Shopify technology. Shopify and related service providers may process information to provide e-commerce functionality, subject to their applicable terms and privacy practices. Purchases through our Site are subject to these Terms and our store policies.

15. Privacy

Personal information collected through the Site is handled according to our Privacy Policy, which explains information collection and use, cookies and similar technologies, service providers, advertising and analytics where applicable, international processing, and privacy choices.

16. Customer Feedback and Submissions

If you voluntarily submit reviews, comments, suggestions, photographs, or other feedback, you represent that you have the right to provide it. Where permitted by law, you grant us permission to use that content for reasonable business purposes related to operating, improving, or promoting our Services.

You must not submit content that is unlawful, misleading, infringing, abusive, malicious, or otherwise violates another person’s rights. We may remove content where reasonably necessary.

17. Availability of Services

We do not guarantee that the Site or every feature will always be available without interruption. Access may be interrupted by maintenance, technical problems, security measures, third-party service interruptions, network failures, or events outside our reasonable control. We may modify, suspend, or discontinue Site functionality where reasonably necessary.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the Site and Services are provided on an “as available” basis. We do not guarantee uninterrupted operation or that the Site will always be free from delay, technical error, or security incident.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site or Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law. Statutory consumer rights that cannot legally be waived remain unaffected.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zhengzhou Lexin Technology Co., Ltd. and its affiliates, agents, and service providers from claims, liabilities, losses, or reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another person’s rights.

21. Termination

We may suspend or terminate access to the Site or certain Services where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, interferes with Site security, or uses our Services unlawfully. Termination does not eliminate obligations or liabilities that arose before termination.

22. Severability

If any provision is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary. The remaining provisions will continue in effect.

23. No Waiver

Our failure to immediately exercise or enforce a right under these Terms does not constitute a waiver of that right. Any waiver must comply with applicable legal requirements.

24. Entire Agreement

These Terms, together with the policies and notices referenced on the Site, govern your use of the Site and purchases made through it, except where additional terms are expressly provided.

25. Applicable Law and Dispute Resolution

These Terms and your use of the Site are subject to applicable laws and regulations, including mandatory consumer protection rules that apply to you and cannot lawfully be excluded by contract.

If a dispute arises, we encourage you to contact us first at service@rufmek.com. We will make reasonable efforts to review the matter and seek an appropriate resolution. Nothing in this section prevents you from exercising rights or remedies available under mandatory applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, service providers, or applicable requirements. The latest version will be published on this page. Continued use after an updated version becomes effective is subject to the updated Terms to the extent permitted by law.

27. Contact Information

Questions about these Terms, an order, or our Services may be directed to our customer service team.

Customer Service Email: service@rufmek.com

Phone / SMS: +1 8542028711

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

We aim to respond to customer service emails within 24–48 hours on business days.

Your cart is empty

Cart • 0 items